// Experience research, synthesized
Your customer conversations are full of answers. ExperienceOS gets them out.
Feed it raw research — interviews, support calls, working sessions — and get evidence-backed UX artifacts: personas, journey maps, and service blueprints. Every claim traces back to something a real person actually said.
Every finding mapped to a source quote. No invented insights.
// The bottleneck
Research is cheap to gather and expensive to use.
The insights die in the transcripts
You ran fifteen great interviews. The findings live in a doc nobody reopens, and by the next sprint they're gone.
Synthesis is a week of sticky notes
Affinity mapping by hand, one researcher, one whiteboard — it doesn't scale, and it's the first thing cut when timelines slip.
Deliverables that no one trusts
A persona with no evidence behind it is a stock photo with opinions. Stakeholders can't tell what's research and what's a guess.
// What it forges
Deliverable-grade UX artifacts, grounded in your own research.
Personas
Archetypes with receipts
Distinct user archetypes drawn from what people actually said and did — goals, pain points, behaviors, and the exact quotes behind each one. Not demographics; decision patterns.
- ▪Evidence panel per persona
- ▪Behaviors, not just attitudes
- ▪Verbatim quotes attached
Journey maps
The real experience, stage by stage
Every stage mapped from the research: what people do, what they're thinking, the emotion curve, and the pain points and opportunities that matter — each backed by a quote.
- ▪Emotion curve across stages
- ▪Pain points ranked by impact
- ▪Actionable recommendations
Service blueprints
Front to back, breakdowns pinned
Customer, frontstage, backstage, and support-process lanes. Every action gets an owner; every failure is pinned to the exact step where it happens; systemic issues surfaced.
- ▪Four swimlanes with owners
- ▪Failures at their real location
- ▪Systemic issues + fixes
// How it works
From raw transcript to signed-off artifact.
01
Drop in a conversation
Paste a customer interview, a support call, a working-session transcript — any research conversation. One at a time or a whole study.
02
Review the evidence
ExperienceOS extracts themes, pain points, behaviors, goals, and the quotes that back them. Nothing invented — every insight is traceable to the transcript.
03
Forge the artifact
Generate personas, journey maps, or service blueprints on demand. Deliverable-grade, grounded in your evidence, ready to put in front of stakeholders.
// Request access
Put your research to work.
ExperienceOS is onboarded with you, not self-serve. Tell us what research you're sitting on and we'll get you set up.